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Welcome To FTO

We resolve complaints of the existing and prospective taxpayers and provide relief to the public by carrying out independent investigations about maladministration by functionaries administering the federal taxes. We strive to put things right, share lessons learnt and help improve public services and systems. Our independent complaints handling service is free and open to everyone.

The Hon'ble Federal Tax Ombudsman represents Pakistan at various international/ National Ombudsmen Fora and this Office is an active member of the following Associations.


Hon’ble Federal Tax Ombudsman (FTO); directs FBR & FIA to take action against officials for illegal gold trade

Hon’ble FTO, in a suo moto case, has recommended to the FBR and FIA to initiate inquiry against all the officers, departments and importers/exporters involved in misuse of imports- cum- exports' facility in respect of gold, jewellery and other precious metals resulting in massive loss of revenue to national exchequer.

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