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How to File a Complaint

A complaint may be filed online, by email, by post, courier service or in-person in accordance with the provisions of Section 10 of the Establishment of the Office of Federal Tax Ombudsman Ordinance, 2000 read with regulation 3 of the FTO’s Regulation-2001. A complaint may be preferably filed on FTO-Form ‘A’ along with affidavit available free of cost at the Head Office and the Regional Offices. Form ‘A’ can be downloaded from the FTO website An affidavit on a minimum of Rs. 5/- stamp paper is required with complaint. In the affidavit it is to be stated in solemn affirmation that:

a)    The facts mentioned in the complaint are correct to the best of my knowledge and 

b)    No complaint on this subject has previously been lodged by me, or on my behalf 
       with the Federal Tax Ombudsman in the Head Office or any of the Regional


       A complaint No.__________________ dated _______ has previously been
       lodged with the Federal Tax Ombudsman on this subject.

c)    No suit, appeal, petition, reference or other judicial proceeding in connection with
       the subject matter of this complaint is pending in any Court, Tribunal or Authority.


        A suit, appeal, petition, reference, review or other judicial proceeding in this 
        connection is pending before the 
       Case No: _________________________________________

d)    I made a representation to a senior officer of the FBR/Department (specify his 
       name & designation) in this connection but have failed to elicit a reply or my
       representation has been unjustly turned down. (copies of correspondence are 

e)    What is stated above is true to the best of my knowledge and belief.

A complaint can be filed in the FTO HQ or any Regional Office of the FTO Secretariat located in Karachi, Quetta and Lahore. Complaints pertaining to FTO's Regional Office Peshawar will be received by FTO HQ Office, Islamabad till such time that Regional Office at Peshawar becomes fully operational.

The HQ Office of the FTO or the Regional Office receiving the complaint shall assist the complainant in filling out FTO-Form 'A', if such assistance is requested.

Annual Report 2016

FTO Newsletter 2nd Issue 3nd Volume (July - Sep 2019)

FTO Newsletter 2nd Issue 2nd Volume (April - June 2019)

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