Performance Highlights of Past Four Years
Year
|
Complaints
|
Total
|
Disposal
|
Balance
|
|
Fresh Receipts
|
Carried Forward
|
|
|
|
2018
|
1918
|
241
|
2159
|
1875
|
284
|
2019
|
2510
|
284
|
2794
|
2411
|
383
|
2020
|
3332
|
383
|
3715
|
3410
|
305
|
2021
|
2821
|
305
|
3126
|
2707
|
419
|
Total
|
10581
|
1213
|
11794
|
10403
|
1391
|
Annual Performance 2021
During the year 2021, 2821 fresh complaints were registered, as compared to 3332 complaints during 2020. Total No of cases to be processed including 333 carry forward cases from previous years and one Reference case, cames to 3371. Out of these, 2867 complaints/cases were disposed off during 2021, as against 3555 cases during 2020. Whereas 71 Review petitions were decided, while 11 were accepted by FTO. Similarly out of 610 representations against the decisions of FTO only 23 were accepted by the Hon’ble President of Pakistan. Implementation status of Recommendations in 2021 was 88.14% compared to 87.20% during 2020. With the help of FTO’s intervention, stuck up tax refund claims to the tune of Rs._______ million were decided and due amount was paid to the aggrieved taxpayers by the FBR.