Highlights of Performance

Performance Highlights of Past Four Years

 

Year

Complaints

Total

Disposal

Balance

 

Fresh Receipts

Carried Forward

     

2018

1918

241

2159

1875

284

2019

2510

284

2794

2411

383

2020

3332

383

3715

3410

305

2021

2821

305

3126

2707

419

Total

10581

1213

11794

10403

1391

 

Annual Performance 2021

During the year 2021, 2821 fresh complaints were registered, as compared to 3332 complaints during 2020. Total No of cases to be processed including 333 carry forward cases from previous years and one Reference case, cames to 3371. Out of these, 2867 complaints/cases were disposed off during 2021, as against 3555 cases during 2020. Whereas 71 Review petitions were decided, while 11 were accepted by FTO. Similarly out of 610 representations against the decisions of FTO only 23 were accepted by the Hon’ble President of Pakistan. Implementation status of Recommendations in 2021 was 88.14% compared to 87.20% during 2020. With the help of FTO’s intervention, stuck up tax refund claims to the tune of Rs._______ million were decided and due amount was paid to the aggrieved taxpayers by the FBR.