The office of Federal Tax Ombudsman is mandated to investigate, diagnose, redress and rectify maladministration of tax functionaries in the following manner:

• On complaint by an aggrieved person
• On reference from the President ,Senate National Assembly ,Supreme Court and High Court
• Own-motion action
• Inspections of offices ,where Persistent maladministration is reported
• Special research studies
• Recommendations to FBR on suggestions of Advisory Committees.

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