The office of Federal Tax Ombudsman is mandated to investigate, diagnose, redress and rectify maladministration of tax functionaries in the following manner:

  • On complaint by an aggrieved person
  • On reference from the President ,Senate National Assembly ,Supreme Court and High Court
  • Own-motion action
  • Inspections of offices ,where Persistent maladministration is reported
  • Special research studies
  • Recommendations to FBR on suggestions of Advisory Committees.