We resolve complaints of the existing and prospective taxpayers and provide relief to the public by carrying out independent investigations about maladministration by functionaries administering the tax laws. We strive to put things right, share lessons learnt and help improve public tax services and systems. Our independent complaints handling service is free and open to everyone.

We aim to redress taxpayers’ grievances as fairly and quickly after examining the facts. If we identify any maladministration of the Revenue Division, we recommend to put things right. This can include recommending the agency to provide you relief sought, and to treat you fairly and in accordance with law.