The office of Federal Tax Ombudsman is mandated to investigate, diagnose, redress and rectify maladministration of tax functionaries in the following manner:
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On complaint by an aggrieved person
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On reference from the President ,Senate National Assembly ,Supreme Court and High Court
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Own-motion action
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Inspections of offices ,where Persistent maladministration is reported
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Special research studies
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Recommendations to FBR on suggestions of Advisory Committees.