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Welcome to Federal Tax Ombudsman Pakistan
Message of Federal Tax Ombudsman

It gives me great pleasure to launch the Federal Tax Ombudsman's (FTO's) website. This initiative is a critical component of our strategy to strengthen complaint filing and decision support system for the aggrieved taxpayers. The Website provides working knowledge of the legal and procedural framework, organizational and administrative set-up of FTO Secretariat and addresses of FTO Secretariat, Islamabad and the Regional Offices. It also contains FTO's landmark decisions on complaints which indicate the extent of relief being provided by FTO Secretariat to the aggrieved taxpayers.

The recent initiatives being undertaken by FTO Secretariat are focused on providing inexpensive and speedy justice to the taxpayer aggrieved by tax maladministration. For this purpose two more regional offices are being operationlised at Faisalabad and Peshawar. A state of the art online complaint filing system is also being put in place to reduce time and cost of complaint filing. The objective of introduction of information technology is to achieve a highly enabled paperless environment. In addition, an FTO - taxpayer interface has been established through periodic meetings with Chambers of Commerce and Industry, Trade Bodies, Business Associations, Tax Bars and the Civil Society Organizations in the country.

Similarly we have undertaken business process reengineering of our operating procedures to improve our output and productivity. The capacity building and professionalization of the FTO Secretariat is an ongoing process to achieve higher levels of professionalism and to ensure good governance in the revenue administration.

While, the core objective is to provide an efficient and effective external equalizer in the form of FTO Secretariat to the less privileged, underpowered and underserved taxpayers against tax maladministration, our priority goals are to induce taxpayer friendliness of tax administration, remove tax related irritants, reduce cost of doing business and promote a conducive tax culture in Pakistan.

I believe the Website is user friendly. Suggestions to improve it are welcome.

Mushtaq Ahmad Sukhera
Federal Tax Ombudsman
The Hon'ble Federal Tax Ombudsman represents Pakistan at varous international/ National Ombudsman Forums and the Office is an active member of the following Associations.
Forum / Association Category Total Members
bullet  Asian Ombudsman Association (AOA) Regional 28
bullet  Forum of Pakistan Ombudsman (FPO) National 12
bullet  International Ombudsman Institute (IOI) International 141
bullet  OIC Ombudsman Association (OICOA) International 23
Annual Report 2016

FTO Newsletter 2nd Issue 3rd Volume (April - June 2019)

FTO Newsletter 1st Issue 3rd Volume (Jan - March 2019)

FTO Newsletter 4th Issue 2nd Volume (Oct - Dec 2019)

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Mrs. Sarwat Tahira Habib
FTO Secretariat
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No. 0201/OM/2019
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