ABOUT FTO OFFICE

FTO

This institution is headed by Federal Tax Ombudsman, who is assisted by Advisors and Consultants all major tax issues including Income Tax, Customs, Sales Tax and Federal Excise. The FTO institution has seven regional offices located at major business hubs of the country with Headquarter at Islamabad. This institution strives to help improve tax processes and promote good governance in Federal Board of Revenue beside providing prompt relief to aggrieved tax payers.

Organogram

Legislations

Charter and Functions

The core function of Federal Tax Ombudsman revolves around:

"Disposal of complaints of tax maladministration promptly, justly, fairly, independently investigated, and to rectify any injustice done to a taxpayer by actions of the tax employees of Federal Board of Revenue (FBR)/Revenue Division, Government of Pakistan."

Complaints are disposed of within 45 days. The Hon’ble FTO also takes own motion cognizance in systemic maladministration also conducts inspections of the offices sounding bad reputation.

 

OUR MANDATE

The office of Federal Tax Ombudsman is mandated to investigate, diagnose, redress and rectify maladministration of tax functionaries in the following manner:

  • On complaint by an aggrieved person
  • On reference from the President ,Senate National Assembly ,Supreme Court and High Court
  • Own-motion action
  • Inspections of offices ,where Persistent maladministration is reported
  • Special research studies
  • Recommendations to FBR on suggestions of Advisory Committees.

OUR VALUE SYSTEM

FTO

OUR SERVICES

We resolve complaints of the existing and prospective taxpayers and provide relief to the public by carrying out independent investigations about maladministration by functionaries administering the tax laws. We strive to put things right, share lessons learnt and help improve public tax services and systems. Our independent complaints handling service is free and open to everyone.

We aim to redress taxpayers’ grievances as fairly and quickly after examining the facts. If we identify any maladministration of the Revenue Division, we recommend to put things right. This can include recommending the agency to provide you relief sought, and to treat you fairly and in accordance with law.